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FREE UK Mainland Delivery Over £25
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Made in Scotland*

Terms, Conditions & Delivery Information

Placing an order by Phone

If you would like to place an order by phone or would like any assistance with an order please call us on:  Website Sales Orders: +44 (0)1805 626221.

Please be advised, all promotions on www.caithnessglass.co.uk only apply to orders placed online. This does not include any corporate or bespoke items and cannot be used when engraving images or logos.

Read our No Quibble Guarentee »

Delivery charges made simple.

Order as much as you like and pay just one standard delivery cost.

Here are our delivery options - If you have any questions please do Contact Us we are always happy to help. Please note that our products are made by hand by skilled craftsmen so during busy periods there could be a delay on some products.

  FREE        Orders over £25 - Majority of UK Mainland Standard delivery. 7 - 10 Business Days
  £5.95       Majority of UK Mainland Standard delivery. 7 - 10 Business Days
  £20          UK Scottish Highlands & Islands
  £30          UK Northern Ireland, Isles of Scilly & Man & Isle of wight, Belgium, Germany, Spain, France, Greece, Hungary, Italy, Netherlands, Poland, Portugal & Sweden
  £55          UK Channel Islands**
  £23          Ireland
  £45          USA, Switzerland & Canada, Bulgaria, Czech Republic, Denmark, Finland, Norway, Slovakia, Turkey & Malta.
  £65          Rest of World, New Zealand & Australia.

Please note FedEx do not deliver to Cuba or the Turkish Republic Of Northern Cyprus.


** For Channel Islands, Isles of Scilly, Isle of Man and Isle of wight we can provide a cheaper service using Royal Mail - please contact us and we'd be happy to arrange this for you.

Delivery to Majority of UK mainland is free for orders over £25.

International Delivery Service

Caithness Glass pieces can be delivered Internationally with ease, with just one price for postage no matter the quantity or weight, what's more, if the shipping address is outside of the EU we can remove the UK VAT making your gift even more cost effective.

Please note if outside the EU, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply.

Please note should the delivery charge incurred by Dartington Crystal be greater then the actual value of your own order we will need to contact you and potentially cancel the order if it is not viable to dispatch.


Exchange & Returns Policy

Every parcel sent out from us should include a 'Returns Form'. If you wish to return an item for any reason, please do so within 28 days of purchase. Please fill in the form with as much detail as you can and ensure all returns are sent back in their original box and condition. This allows us to process any returns as quickly as possible. You can return an item to us, via the method of your choice but for peace of mind, we advise that all returns are returned to us via a tracking postal or courier service.

Never send back broken items.

All returns should be sent to: Internet Returns, Caithness Glass, c/o Dartington Crystal (Torrington) Ltd, Great Torrington, Devon, EX38 7AN.

Below we have outlined the best practice for resolving any queries you may have regarding orders you have received


Promotions 

Promotions and discount codes are only valid on full priced product and exclude Outlet Stock

BLACK FRIDAY 2020: Our Black Friday promotion excludes

  • Outlet Stock and product partnerships with sport clubs and assocations.
  • Any discount will not be applied to engraving costs or shipping fees. 
  • Discounts codes are not valid throughout the duration of the promotion.

UK VAT (Tax) 

All prices on this website are shown with UK Value Added Tax included. If the shipping address is outside the EU, we are able to deduct the Tax at the check out for you automatically.

Please note if outside the EU, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply.