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FREE UK Mainland Delivery Over £25
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Made in Scotland*

Terms, Conditions & Delivery Information

CUSTOMER NOTICE:

Due to the Queen’s Platinum Jubilee Bank Holiday, there will be no deliveries made between 2nd & 5th June. Next-Day delivery will not be available from 11.30am 31st May 2022. Orders placed after this date will be delivered week commencing 6th June. Please allow 2-3 business days from the day of ordering to receive your order. Please note due to the increase volume of orders to process there may be disruption to our delivery service. 

You will receive an email with your DPD tracking number and estimated delivery date once your order has been packed and dispatched. 

Placing an order by Phone

If you would like to place an order by phone or would like any assistance with an order please call us on:  Website Sales Orders: +44 (0)1805 626221.

Please be advised, all promotions on www.caithnessglass.co.uk only apply to orders placed online. This does not include any corporate or bespoke items and cannot be used when engraving images or logos.

 

Delivery charges made simple.

Delivery to majority of UK mainland is next business day on orders placed before 11.30am (Giftwrapped/Engraved orders 2-3 business days, hand engravings may take longer)

Here are our delivery options - If you have any questions please do Contact Us we are always happy to help. Please note that our products are made by hand by skilled craftsmen so during busy periods there could be a delay on some products.

UK Mainland (excludes some Scottish postcodes)

Free Delivery Any Orders Over £25
£5.95 Any Orders Under £25

 

Scottish Highlands & Islands

£20.00 Any Orders to the Scottish Highlands

 

UK Channel Islands, Isles of Scilly, Isle of Man, Isle of Wight

Please note that you will be responsible for any costs incurred after checkout such as VAT and import duties.

£21.00 Any Orders to the Isle of Man or Isle or Wight
£21.00 Any Orders to the Isles of Scilly
£21.00 Any Orders to the UK Channel Islands
£21.00 Any Orders to Northern Island

International Delivery

Caithness Glass pieces can be delivered Internationally with ease, with just one price for postage no matter the quantity or weight, what's more, if the shipping address is outside of the EU we can remove the UK VAT making your gift even more cost effective.

Last order date for international Christmas delivery is Thursday 9th December. Orders placed after this date will not arrive until January 2022.

Please note that you will be responsible for any costs incurred after checkout such as VAT and import duties.

£30.00  Belgium, Germany, Spain, France, Greece, Hungary, Italy, Netherlands, Poland, Portugal & Sweden
£45.00  USA, Switzerland & Canada, Bulgaria, Czech Republic, Denmark, Finland, Norway, Slovakia, Turkey & Malta.  
£65.00  Rest of World, New Zealand & Australia

Exceptions

Deliveries to the Scottish Highlands & Islands are not classed as mainland UK by our courier provider, DPD. The following postcodes are excluded from our mainland UK service and may take an extra day to arrive. A shipping charge of £20 will apply to these destinations.

AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38,AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, FK19, FK20, FK21, HS1, HS2, HS3, HS4, HSS, HS6, HS7, HS8, HS9, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43,IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IVSS, IV56, KA27, KA28, KW1,KW2,KW3,KW4,KW5,KW6,KW7,KW8,KW9,KW10,KW11,KW12,KW13,KW14,KW15,KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88, PH1, PH2, PH3, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, ZE1, ZE2, ZE3


Please note our couriers do not deliver to Cuba or the Turkish Republic Of Northern Cyprus.

** For Channel Islands, Isles of Scilly, Isle of Man and Isle of wight we can provide a cheaper service using Royal Mail - please contact us and we'd be happy to arrange this for you.

Terms

Delivery prices shown on this page apply to all website orders and phone orders placed with our Websales team. Orders placed with our corporate & trade departments may have different delivery costs. Please note free delivery and any other promotions that may be running do not apply to trade or corporate Orders. Please speak to our trade sales team for more information.

Please note should the delivery cost incurred by Caithness Glass from the courier be greater then the actual delivery charge of your own order we will need to contact you and potentially cancel the order if it is not viable to dispatch..

British Forces PO addresses

Unfortunately we are not able to deliver to British Forces Post Office addresses.


Exchange & Returns Policy

Every parcel sent out from us should include a 'Returns Form'. If you wish to return an item for any reason, please do so within 28 days of purchase. Please fill in the form with as much detail as you can and ensure all returns are sent back in their original box and condition. This allows us to process any returns as quickly as possible. You can return an item to us, via the method of your choice but for peace of mind, we advise that all returns are returned to us via a tracking postal or courier service. Please note the cost of returning an unwanted item will be the responsibility of the purchaser.

Never send back broken items.

Should an item arrive damaged then this must be reported to us within 7 days of delivery.

To be eligible for refund or exchange, products returned to us must be in an acceptable condition; this means that they must be complete, in perfect condition, unused, unwashed and with the original packaging. Should the product and/or packaging be returned to us in an unsellable condition. We reserve the right to refuse the refund and an online credit will be issued. 

All returns should be sent to: Internet Returns, Caithness Glass, c/o Dartington Crystal (Torrington) Ltd, Great Torrington, Devon, EX38 7AN.


UK VAT (Tax) 

All prices on this website are shown with UK Value Added Tax included. If the shipping address is outside the EU, we are able to deduct the Tax at the check out for you automatically.

Please note if outside the EU, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply.